Byela Tibesigwa: Mellben Investment Pty Ltd

“The world is evolving, with evolution comes changing needs and wants of individuals and companies. We at Mellben commit ourselves to assist our clients through this evolution process”. -

Export Development Programme, Botswana Export Development and Investment Authority (2006)

She was part of the consulting team that was in charge of the Export Development Programme. The team comprised of members from Botswana, South Africa and Mauritius. Her task was to assist the project manager in the coordination and in the execution of the programme.

As a project coordinator she was responsible for the consulting team in Botswana and Mauritius, and reported to the Client. The aim of the project was to define, measure and segment the residential market base for BHC houses on a countrywide basis.

She was the project manager accountable for the Botswana Global 100 opinion poll, and worked closely with Synovate South Africa and the Gallup Organisation. Gallup organisation was responsible for conducting the Global 100 in 100 countries around the world. The Gallup Organisation is one of the world's largest providers of public opinion polling and management consulting.

Her role was project coordination; where she was responsible for the consulting team in Botswana and Mauritius, and reported to the Client. The aim of the project was to determine customers’ needs, expectations and behaviors.

Special Exercise to Investigate the BTC/BOTSNET Relationship, Botswana Telecommunication Authority (2006)

She was the project manager of a team that comprised of members from Botswana, South Africa and BTA staff members who also formed part of the consulting team. She worked closely with BTA, BTC and BOTSNET.

With her role as a project coordinator, she had the responsibility of reporting to the Client, and liaison with the team members from Botswana, Mauritius and India to ensure that the project was on track. The aim of the project was to determine behavioural and attitudinal disposition of clients towards the bank.

She was the project manager and worked with a team from Botswana and South Africa. The project involved the mystery shoppers visiting various stores as customers and buying various Microsoft products in order to assess the dealers.

As a project manager, she was accountable for the team members in Botswana and South Africa and also to ensure that the project is executed as per the Clients requirements. The aim of the project was to determine perception of the bank’s services in terms of current client satisfaction and comparative level of client satisfaction with other selected banks.

She was the project coordinator responsible for the consulting team in Botswana and South Africa, and reported to the Client, the objective was to establish the appropriate communication channels for the BNPC.

Housing Fund Feasibility Study, Department of Housing – Ministry of Lands and Housing (2005)

She assisted in conducting a feasibility study to determine the operational framework and sustainability of the Botswana Public Officers Housing Fund.

She assisted in a customer satisfaction survey for the office of the president, with a team from Botswana and Mauritius; this involved measuring the satisfaction rates of the entire government ministries in Botswana.

She was the team leader in conducting a market feasibility study to evaluate the market potential in Francistown (second largest town in Botswana), for a Botswana Savings Bank branch.

She was the project manager in charge of the project which was in form of focus group discussions in Gaborone and Francistown, Botswana for BTC, purpose of which was to determine customer’s opinion on new products and services that BTC wanted to introduce in the market.

She was the project manager responsible for conducting the survey. The survey was intended to determine the market share of the various soaps that KSI sells in the Botswana Market as compared to its competitors.

She was responsible for the Mystery shopping conducted to Microsoft dealers in Botswana. This involved the mystery shoppers visiting various dealer stores as customers and buying various Microsoft products in order to assess the dealers.

She was the project manager responsible for a customer satisfaction measurement project for Botswana Telecommunication Corporations (BTC), the target population was the Diamond Ring Customers - BTC’s top customers which include embassies, government ministries and large corporate.

She was in charge of the footfall survey in one of the biggest mall in Gaborone Botswana- Game City. The footfall was conducted continuously over a period of 1 month from the time the mall opens to the time it closes.

She was the project manager responsible for the employee satisfaction survey of Naledi Motors which was as a result of the customer satisfaction index that was being conducted on a monthly basis.

As a project manager she was in charge of the national market survey for Botswana Savings Bank (BSB), the survey was conducted in various areas in Botswana was aimed at establishing the needs and expectations of BSB’s target audience.

She was the team leader responsible for the continuous measurement of customer satisfaction index of Naledi Motors which is the only dealer licensed to sell Mercedes Benz, Chrysler and Mitsubishi car brand.

She was responsible for conducting a brand repositioning survey of Kgalagadi Soap Industries (KSI) which manufactures and sells various cooking oil and soap in Botswana and other parts of Africa. The target product in this case was the Marang 2-in-1 soap. The results led to the total change of the soap in terms of packaging, appearance and smell.

She assisted in conducting mystery shopping to compare prices of Metsef; one of the largest wholesalers in Botswana, to that of its competitors, the mystery shopping was done on a monthly basis.

Customer Satisfaction Survey, Ministry of Mineral Energy and Water Resources (2003)

She was the assistant project manager for the customer satisfaction survey for the Ministry of Mineral Energy and Water Resources (MMEWR) in Botswana; this involved measuring the satisfaction rates of the various customers in the 10 departments under the ministry in various areas of Botswana.

This was done to establish what people in Botswana had in their pantries in terms of soap, tooth paste and fabric softeners. This was to establish market shares of Colgate Palmolive products in Botswana.

She has led a customer opinion project for BP covering the identification of customer interfaces, identification of customer needs and expectation through face to face interviews, design of survey instruments and quantitative survey of customers.

As a fulfillment of Masters of Arts in Economics degree at University of Botswana, she evaluated the technical efficiency of 15 primary hospitals in Botswana, and identified areas of inefficiencies that can move the hospital from the in-efficiency to efficiency operations.

As a fulfillment of Bachelor of Arts in Economics degree at University of Botswana, she assessed the impact of privation to the Botswana economy.

Byela has developed extensive professional experience in Botswana through her participation in a number of projects both at management level and as an assistant. She has been responsible for successfully managing the departments she has worked in and providing solutions to Clients.

Byela has been responsible for the successful planning and execution of various projects in Botswana. She has lead and managed project teams, with the needed authority and responsibility to run the project on a day-to-day basis. She has good management skills, can solve personal conflicts, and has been able to detect and handle project risks.

As a project manager she has been responsible for designing the project management framework, project planning, stage and exception plans, and giving updates on project status to the relevant stakeholders.

Byela also has experience in project coordination, through the various partnerships that exist in South Africa and Mauritius. In this role she is usually the contact person with the Client, and liaisons with the international partners to ensure that the projects are delivered according to the Clients’ specification, and that all team members are working closely in the execution of the project.

As a project coordinator she coordinates all communications between the Client and the project team; she provides status information and creates, maintain, and distribute project tracking documents as the project progresses.

Through her extensive research projects for government and private companies; Byela has gain extensive experience in extracting useful information from data sets using computational techniques from statistics, machine learning and pattern recognition to build models for decision making managers.

Byela has been responsible for various research including; Technical Efficiency of hospitals, Privatisation, Customer Satisfaction Measurements, Climate Surveys, Footfall Surveys, Mystery Shopping, Focus Group Discussions, Special Investigations, Opinion Poll.

Proven leadership skills. Good selling ability. Highly developed conceptual skills. Entrepreneurial flair. Strategic facilitation and planning. Organisation development. Customer Service Improvement. Selling and Key Account Management. Team Building. Management development. Strategic Planning.

A mature, confident and credible persona. Good presentation, reporting and facilitation skills. Writing skills. Programme development. Marketing and sales skills. Organisational and leadership skills. Teaching and training skills. Interacting with people from different cultural backgrounds.

Microsoft Word; Excel, PowerPoint, Access. Email and Internet applications. Conversant with various data management software - SHAZAM, DEA, SPSS.

Language	Reading	Speaking	Writing
English	Excellent	Excellent	Excellent
Kiswahili	Excellent	Excellent	Excellent
Setswana	Average	Average	Average