OUR VALUES

 

           Putting our Clients first

           Providing unmatched, cost effective service levels

           Fostering long term relationships with our clients

           Dedicating commitment to high professional standards of service

           Conducting our service with honesty, reliability and enthusiasm

 

OUR CREDIT MANAGEMENT SERVICES

 

Our range of services in the Credit Management Division includes:

• Debt Management and Collection

• Debt Recovery

• Debt Funding and

• Debtors Takeover

 

Account Handover

 

           Debtors full name

           Current/past addresses

           Known phone numbers

           Employer name and number

           Omang/ ID/Passport number

           Amount Outstanding

           Total amount owing and its due date

           Original invoice number / your debt reference (i.e.: statement)

Non Responsive Debtors

 

After the initial phone call and door to door visitations. Letters of Demand giving notice of legal action is sent to all non responsive debtors stating that legal action will follow. If there is still no response, a polite but firm phone call is made in a final attempt to resolve the debt.

 

Assessment of Accounts (aftercare services);

This involves reviewing correspondence and previous payment history including all previous promises / assurances made by the customer / debtor.

·         Establishing causes of slow down in receivables.

·         Customer dissatisfaction

·         Insufficient collection effort

·         Sales to financially weak customers

·         Debtor’s contact details are no longer valid.

·         Debtor is slow in making payment by habit

·         Debtor misunderstood terms

 

Absconded debts

 

For debts that can only be resolved in the court rooms, Creditco will submit these accounts to the client’s legal advising firm with all our findings for collection. Creditco will also give the client the option of using our in house legal team for litigations.

NB: Creditco maintains our policy of no collections, no fees on litigation files. All costs are charged to the debtor.

BILLING AND FEES STRUCTURE

Our fees are either based on commission structure or retainer structure or even a combination of both structures.

OUR SERVICE BENEFITS

• Fast payment
  Customers normally pay faster once a Debt Recovery Agency is involved;

• Increased cash flow
  Debt Recovery Agencies can help increase your cash flow by reducing the amount of debts you have;

• We have insurance cover on debt collection and recoveries

• Cost-effective
  Our service is based on a No Collect -- No Fee basis with an agreed % commission on all monies collected

• Nationwide service
  No matter where your debt is we can help. We provide a Nationwide Debt Recovery Service;

• More time for you
  By letting us collect your debts you have more time to spend running your business